Privacy Policy

At Firdouse, we value your trust and are committed to protecting your privacy.
By visiting our website and purchasing our premium sweets and nuts, you agree to the terms of this Privacy Policy. We encourage you to read this carefully to understand how we handle your personal information.

1. Information We Collect

To provide you with the finest products and service, we may collect the following information:

  • **Personal Details:** Name, email address, phone number, and delivery address.
  • **Order Information:** Details of the products you purchase and your payment method (note: we do not store credit card details).
  • **Technical Data:** IP address, browser type, device information, and pages visited to help us improve your shopping experience.
  • **Communications:** Any feedback, reviews, or messages you send to us via chat or email.

2. How We Use Your Information

We use your data solely to enhance your experience with Firdouse:

  • To process and deliver your orders accurately.
  • To update you on order status, shipping, and delivery.
  • To improve our website functionality and customer service.
  • To inform you about new arrivals, seasonal specials, or exclusive offers (only if you have opted in).

We respect your privacy and will never sell your personal information to third parties.


3. Cookies

Our website uses cookies to personalize your experience, remember your preferences, and analyze site traffic. You can choose to disable cookies through your browser settings, though this may affect some website features.


4. Information Sharing

We only share your information with trusted third parties necessary for our operations:

  • Logistics partners to ensure timely delivery of your sweets and nuts.
  • Secure payment gateways to process your transactions safely.
  • Legal authorities if required by law or to prevent fraud.

5. Data Security

We implement strict security measures to protect your personal data from unauthorized access, alteration, or disclosure. Your peace of mind is as important to us as the quality of our products.


6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate data.
  • Opt-out of marketing communications at any time.

7. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page, and your continued use of the site constitutes acceptance of these changes.


8. Contact Us

If you have any questions about our Privacy Policy, please contact us at:

Email: sales@firdousenuts.qa

Phone: +974 4442 4193

Address: Industrial Area, Street No. 1, Sanayya, Zone 57, Building No. 62, Doha, Qatar